If you’re experiencing your dashboards or websites logging out after a certain period of time while being displayed in VuePilot, it’s important to understand how authentication works between your dashboards and the services they come from.

Authentication Sessions Are Managed by the Dashboard Service, not VuePilot

When you log in to a dashboard or website (such as Power BI, Grafana, Tableau, etc.), your authenticated session is established directly between your machine and the service provider (i.e., Microsoft, Grafana server, etc.). These sessions are managed by the service’s own security and timeout policies.

VuePilot does not create or manage these sessions, nor do we have any control over how long they remain active.

VuePilot Uses Chromium—Just Like a Regular Browser

VuePilot uses a Chromium-based browser engine to display your dashboards and websites. This means it behaves the same way as Google Chrome or Microsoft Edge. Any session timeouts or automatic logouts that occur are due to the rules defined by the website or dashboard service itself, not VuePilot.  The session token provided by the service you are logging into will come with a fixed expiration time.

Session Timeouts Are a Normal Part of Web Security

It’s completely normal for websites and dashboards to automatically log users out after a period of time. This is a standard web security practice designed to prevent unauthorized access in case a session is left unattended.

There is no universal or fixed time that a session will stay active for. Different services apply different session policies:

• Some platforms, like Facebook or LinkedIn, may keep you logged in for weeks or months at a time.

• Others, particularly internal business tools or dashboards like Power BI or Grafana, may use more conservative policies—logging users out after 30 minutes, 1 hour, or 12 hours of inactivity or total session time.

These behaviours are entirely determined by the vendor or system administrator of the dashboard software you are using.

If you’d like to change how long your dashboards remain logged in, you’ll need to:

• Contact the vendor of the software you’re using

• Or speak with your internal IT department or system administrator if the dashboards are managed in-house.

They can advise whether it’s possible to adjust session timeout durations or implement persistent login options.

Logging Into Your Dashboard Using VuePilot

You can login to your websites or dashboards using VuePilot by following the instructions found here

Microsoft Power BI Authentication Information

For more information about Microsoft Power BI specifically with regards to session expiration see this article

Please Do Not Contact VuePilot Support for Auth Token Configuration

As a reminder, VuePilot does not have any access to or control over your authentication tokens, cookies, or session durations. We are unable to provide support or guidance on modifying these settings.

If you require persistent dashboard sessions, we recommend working with your IT team or dashboard vendor to implement a suitable solution.