A common issue we hear of often is regarding the software mysteriously uninstalling itself. The VuePilot software does not uninstall itself, this is happening as a result of an automatic VuePilot upgrade and the security software or the anti virus software on your machine is detecting the upgrade as some sort of malicious activity which […]

VuePilot services many thousands of machines every minute. It is able to do this at high speed with low latency thanks to heavy usage of caches. Caches simply help the software to understand if it needs to re-download a resource again or if it can re-use the copy it already downloaded previously for a faster […]

A common question we often get from customers is why their Power BI Reports & Dashboards are loading so slowly. It’s a simple answer:  You are using an under powered device to run the VuePilot software.  If the slow rendering times are bothering you you will need to upgrade to a more power device. Why? […]

We are announcing the deprecation of the VuePilot Player for Raspberry Pi devices running Debian 10 (Buster) operating system. Why? Debian 10 (Buster) is now considered an old-stable release, is a 32bit operating system and will longer be receiving updates from the Debian project in the near future. This means that the software running on […]

Every day VuePilot receives a large volume of support tickets from customers around the world.  Our staff are based in Sydney, Australia however our customers are global.  We receive support tickets 24 hours a day, 7 days a week, 365 days a year. We are a small team which makes dealing with a high volume […]

Here are some of the most common support questions we see regarding usage of Android TV and Google TV devices Please read these before opening a support ticket Can my TV install the app? If your TV is relatively new is running Android TV or Google TV and has the Google Play Store app available, […]

If you are seeing an issue where by your website normally has a white background although within VuePilot it is showing a black background and you are unable to read it, this is because your website does not specify a background colour, and so its background is transparent. The VuePilot software has a black background […]

Microsoft Power BI is a very popular product that we see a lot of customers using for their office dashboards.   The VuePilot Power BI app makes displaying your Power BI dashboards and reports on TV screens in your business incredibly simple, with just a few clicks. Occasionally we do come across problems where the Power […]

VuePilot is a highly optimized piece of software. It is designed cache images, source code and videos locally in as many places as it can in order to speed up load times, combat slow and patchy internet and to continue displaying content on screens in your business even when your internet drops out completely. Sometimes […]

The VuePilot Microsoft Power BI app is based around the standard Power BI embedding functionality that Microsoft provides.  VuePilot does not require you to store credentials or private company details within our database, instead it will simply embed your report or dashboard into a portable app which can then be distributed and displayed around your […]